/* 拼多多多店铺客服聚合系统 —— 单文件样式（无构建步骤，改完刷新即可） */
:root{
  --bg:#f5f6f8; --panel:#fff; --line:#e5e7eb; --ink:#1f2937; --muted:#6b7280;
  --brand:#e02e24; --brand-2:#ff6a3d; --ok:#059669; --warn:#d97706; --danger:#dc2626;
  --ai:#6d28d9; --radius:10px;
}
*{box-sizing:border-box}
html,body{margin:0;padding:0}
body{
  font:14px/1.55 -apple-system,BlinkMacSystemFont,"PingFang SC","Microsoft YaHei",sans-serif;
  color:var(--ink); background:var(--bg);
}
a{color:var(--brand); text-decoration:none}
code{background:#f1f3f5; padding:1px 5px; border-radius:4px; font-size:12px}
h1{font-size:20px;margin:0 0 12px}
h2{font-size:16px;margin:22px 0 10px}
.muted{color:var(--muted)}
.small{font-size:12px}
.inline{display:inline}
.center{max-width:640px;margin:60px auto;text-align:center}

/* 顶栏 */
.topbar{
  display:flex;align-items:center;gap:20px;padding:0 18px;height:52px;
  background:#fff;border-bottom:1px solid var(--line);position:sticky;top:0;z-index:20;
}
.brand{display:flex;align-items:center;gap:8px;font-weight:700}
.logo{
  display:inline-flex;width:24px;height:24px;border-radius:6px;align-items:center;justify-content:center;
  background:linear-gradient(135deg,var(--brand),var(--brand-2));color:#fff;font-size:13px;
}
.nav{display:flex;gap:2px;flex:1;overflow-x:auto}
.nav a{padding:6px 10px;border-radius:8px;color:#374151;white-space:nowrap}
.nav a:hover{background:#f3f4f6}
.nav a.on{background:#fdeceb;color:var(--brand);font-weight:600}
.userbox{display:flex;align-items:center;gap:10px}
.who{font-size:12px;color:var(--muted)}
.footer{padding:14px 18px;color:#9ca3af;font-size:12px;text-align:center}
.flash{margin:10px 18px;padding:10px 12px;background:#ecfdf5;border:1px solid #a7f3d0;border-radius:8px;color:#065f46}

/* 按钮 */
button{font:inherit;cursor:pointer}
.btn-primary{
  background:var(--brand);color:#fff;border:none;padding:8px 16px;border-radius:8px;font-weight:600;
}
.btn-primary:hover{background:#c32219}
.btn-primary:disabled{opacity:.55;cursor:not-allowed}
.btn-ghost{background:#fff;border:1px solid var(--line);padding:5px 10px;border-radius:8px;color:#374151}
.btn-ghost:hover{background:#f9fafb}
.btn-danger{background:#fff;border:1px solid #fecaca;color:var(--danger);padding:5px 10px;border-radius:8px}
.btn-danger:hover{background:#fef2f2}
.btn-ai{
  background:linear-gradient(135deg,var(--ai),#a855f7);color:#fff;border:none;
  padding:8px 16px;border-radius:8px;font-weight:600;
}
.btn-ai:hover{filter:brightness(1.08)}

/* 表单 */
input,select,textarea{font:inherit;color:var(--ink)}
input[type=text],input[type=password],input:not([type]),textarea,select.sel,.input-inline,.input-search{
  border:1px solid var(--line);border-radius:8px;padding:7px 10px;background:#fff;outline:none;
}
input:focus,textarea:focus,select:focus{border-color:var(--brand);box-shadow:0 0 0 3px #fdeceb}
textarea{resize:vertical;width:100%}
label{display:block;margin:12px 0;font-size:13px;color:#374151}
label input,label textarea,label select{display:block;width:100%;margin-top:5px}
label.chk{display:inline-flex;align-items:center;gap:6px;margin:2px 12px 2px 0;font-size:12px}
label.chk input{width:auto;margin:0}
.form-row{display:flex;gap:8px;flex-wrap:wrap;align-items:center;margin:10px 0}
.form-row input{flex:1;min-width:200px}
.stack{max-width:820px}
.sel{padding:6px 8px}

/* 工作台三栏 */
.layout-workspace{
  display:grid;grid-template-columns:340px 1fr;height:calc(100vh - 52px - 40px);
}
.pane-list{background:#fff;border-right:1px solid var(--line);display:flex;flex-direction:column;min-height:0}
.pane-head{padding:10px;border-bottom:1px solid var(--line)}
.pane-head .row{display:flex;gap:6px;margin-bottom:8px}
.pane-head .sel,.input-search{flex:1;min-width:0}
.stat-row{display:flex;gap:6px;flex-wrap:wrap;font-size:12px}
.chip{background:#f3f4f6;border-radius:999px;padding:2px 9px;color:#4b5563}
.chip-warn{background:#fff7ed;color:#b45309}
.chip-danger{background:#fef2f2;color:#b91c1c}
.chip-live{background:#ecfdf5;color:#047857}
.chip b{font-weight:700}

.conv-list{overflow-y:auto;flex:1;min-height:0}
.conv-item{padding:10px 12px;border-bottom:1px solid #f1f3f5;cursor:pointer;position:relative}
.conv-item:hover{background:#fafafa}
.conv-item.sel{background:#fdeceb;border-left:3px solid var(--brand)}
.conv-item.active .conv-name{font-weight:600}
.conv-top{display:flex;align-items:center;gap:6px;margin-bottom:3px}
.shop-tag{
  font-size:11px;background:#eef2ff;color:#4338ca;border-radius:4px;padding:1px 6px;
  max-width:170px;overflow:hidden;text-overflow:ellipsis;white-space:nowrap;
}
.badge{
  margin-left:auto;background:var(--brand);color:#fff;border-radius:999px;
  min-width:18px;height:18px;font-size:11px;display:inline-flex;align-items:center;justify-content:center;padding:0 5px;
}
.conv-name{font-size:13px}
.conv-last{font-size:12px;color:var(--muted);overflow:hidden;text-overflow:ellipsis;white-space:nowrap}
.conv-time{position:absolute;right:12px;top:10px;font-size:11px;color:#9ca3af}

.pane-chat{display:flex;flex-direction:column;min-height:0;background:var(--bg)}
.chat-head{
  display:flex;justify-content:space-between;gap:12px;padding:10px 14px;
  background:#fff;border-bottom:1px solid var(--line);flex-wrap:wrap;
}
.chat-title{font-size:15px;font-weight:600;display:flex;align-items:center;gap:8px;flex-wrap:wrap}
.chat-sub{font-size:12px;color:var(--muted);margin-top:3px}
.chat-actions{display:flex;gap:6px;align-items:flex-start}
.chat-actions form{margin:0}

.chat-body{flex:1;overflow-y:auto;padding:16px;display:flex;flex-direction:column;gap:12px;min-height:0}
.msg{display:flex}
.msg-buyer{justify-content:flex-start}
.msg-agent{justify-content:flex-end}
.msg-system{justify-content:center}
.bubble{max-width:min(620px,78%);background:#fff;border:1px solid var(--line);border-radius:12px;padding:8px 12px}
.msg-agent .bubble{background:#fdeceb;border-color:#fbd5d2}
.msg-system .bubble{background:#f3f4f6;font-size:12px;color:var(--muted)}
.msg-meta{font-size:11px;color:var(--muted);margin-bottom:3px}
.msg-text{white-space:pre-wrap;word-break:break-word}
.msg-err{font-size:11px;color:var(--danger);margin-top:4px}

.ai-bar{
  display:flex;align-items:center;gap:12px;padding:8px 14px;background:#fff;
  border-top:1px solid var(--line);flex-wrap:wrap;
}
.warn-inline{font-size:12px;color:#b91c1c}
.composer{background:#fff;border-top:1px solid var(--line);padding:10px 14px 14px}
.composer textarea{border:1px solid var(--line);border-radius:10px;padding:10px}
.composer-foot{display:flex;justify-content:space-between;align-items:center;margin-top:8px;gap:8px}
/* mock 模式：不写清楚就会有人以为真发出去了 */
.mock-warn{
  margin-bottom:8px;padding:8px 10px;border-radius:8px;font-size:12px;line-height:1.6;
  background:#fff7ed;border:1px solid #fed7aa;color:#9a3412;
}

/* 面板 / 提示块 */
.ai-panel,.summary-panel,.note{
  margin:10px 14px;padding:12px 14px;border-radius:var(--radius);background:#fff;border:1px solid var(--line);
}
.ai-panel{border-left:3px solid var(--ai)}
.ai-blocked{border-left-color:var(--danger);background:#fef2f2}
.ai-fail{border-left-color:var(--warn);background:#fffbeb}
.summary-panel{border-left:3px solid #0ea5e9}
.ai-head{font-weight:600;margin-bottom:6px;color:var(--ai)}
.ai-text{white-space:pre-wrap;background:#faf7ff;border-radius:8px;padding:10px;margin:6px 0}
.ai-foot{display:flex;gap:10px;align-items:center}
.ai-docs{margin-top:10px;font-size:12px}
.ai-docs summary{cursor:pointer;color:var(--muted)}
.doc{border-top:1px dashed var(--line);padding:6px 0}
.doc-body{color:#4b5563;margin-top:2px}
.note{background:#fff;color:#374151;font-size:13px}
.note-ok{background:#ecfdf5;border-color:#a7f3d0}
.note-bad{background:#fef2f2;border-color:#fecaca}

/* 表格 */
.page{max-width:1180px;margin:0 auto;padding:20px 18px 40px}
.tbl{width:100%;border-collapse:collapse;background:#fff;border:1px solid var(--line);border-radius:var(--radius);overflow:hidden}
.tbl th,.tbl td{padding:8px 10px;border-bottom:1px solid var(--line);text-align:left;vertical-align:top}
.tbl th{background:#fafbfc;font-size:12px;color:#4b5563;font-weight:600}
.tbl tr:last-child td{border-bottom:none}
.tbl-tight td,.tbl-tight th{padding:6px 8px;font-size:12px}
.td-actions{display:flex;gap:6px;flex-wrap:wrap}
.assign-form{display:flex;flex-wrap:wrap;gap:4px;align-items:center;max-width:420px}
.split{display:grid;grid-template-columns:1fr 360px;gap:18px;align-items:start}
.split-side{position:sticky;top:60px}
.empty{padding:26px;text-align:center;color:var(--muted)}
.empty-lg h2{margin-bottom:6px}

/* 卡片 */
.cards{display:grid;grid-template-columns:repeat(auto-fit,minmax(200px,1fr));gap:12px;margin:14px 0}
.card{background:#fff;border:1px solid var(--line);border-radius:var(--radius);padding:12px 14px}
.card-k{font-size:12px;color:var(--muted)}
.card-v{font-size:22px;font-weight:700;margin:3px 0}
.card-v.ok{color:var(--ok)}
.card-v.bad{color:var(--danger)}
.card-s{font-size:11px;color:var(--muted)}

.tag{display:inline-block;font-size:11px;padding:1px 7px;border-radius:999px;background:#f3f4f6;color:#4b5563}
.tag-ok{background:#ecfdf5;color:#047857}
.tag-warn{background:#fff7ed;color:#b45309}
.tag-danger{background:#fef2f2;color:#b91c1c}
.tag-ai{background:#f5f3ff;color:#6d28d9}

.toast{
  position:fixed;right:18px;bottom:18px;max-width:420px;background:#111827;color:#fff;
  padding:10px 14px;border-radius:10px;font-size:13px;z-index:99;box-shadow:0 8px 24px rgba(0,0,0,.18);
}
.login-body{display:flex;align-items:center;justify-content:center;min-height:100vh;background:linear-gradient(135deg,#fff5f3,#eef2ff)}
.login-card{width:360px;background:#fff;border:1px solid var(--line);border-radius:14px;padding:26px 24px;box-shadow:0 12px 40px rgba(17,24,39,.08)}
.login-card h1{font-size:17px;margin-bottom:4px}
.login-card button{width:100%;margin-top:8px;padding:10px}
.hint{font-size:11px;color:var(--muted);margin-top:14px;line-height:1.5}
.alert-err{background:#fef2f2;border:1px solid #fecaca;color:#b91c1c;padding:8px 10px;border-radius:8px;font-size:13px}

.htmx-indicator{display:none}
.htmx-request .htmx-indicator,.htmx-request.htmx-indicator{display:inline}

/* 联调用的模拟买家面板（生产环境 mock 关闭时不渲染） */
.mock-box{margin-top:10px;font-size:12px}
.mock-box summary{cursor:pointer;color:var(--muted);padding:4px 0}
.mock-form{display:flex;flex-direction:column;gap:6px;margin-top:6px;padding:8px;background:#fffbeb;border:1px dashed #fcd34d;border-radius:8px}
.row-quick{display:flex;gap:4px;flex-wrap:wrap}
.row-quick button{font-size:11px;padding:2px 6px}